Customer Spotlight: SAIL

As Canada’s premier multi-brand outdoor retailer, SAIL has long been the go-to destination for adventure seekers planning their next trip in the great outdoors. With a vast catalog of 20,000 products and 160,000 SKUs, SAIL prides itself on having the right product for every adventurer. Their retail outlets have become destinations in their own right across Quebec and Ontario. However, as the digital tide rose, SAIL knew it was time for the next chapter in their story: the e-commerce journey.

the challenge

To deliver on SAIL’s unwavering commitment to customer satisfaction, the company knew that it needed an elevated digital experience across its e-commerce channels to successfully replicate the in-store shopping experience that its customers love so much.

However, across the organization, SAIL faced several challenges that hindered its digital transformation and threatened to derail its e-commerce ambitions. These included:  

• Relying on the manual management of large data volumes for SAIL’s colossal multi-brand catalog 
• Lacking the agility to promptly launch seasonal offers 
• Navigating clunky and disjointed marketing and sales operations 
• Having an inability to enrich product data cost-effectively or efficiently 

the solution

To meet the data-driven demands of an elevated e-commerce experience, SAIL knew that they needed to integrate a Product Information Management solution into their tech stack. During the process of choosing a PIM vendor, SAIL decided to partner with inriver to address their digital challenges. They chose inriver due to the capabilities of the inriver PIM platform, including:

• An intuitive workflow that optimizes product data enrichment and approval processes 
• A secure and reliable centralized source of truth for all product data 
• Easy content syndication ensuring consistent and accurate product information across all sales touchpoints 
• Access to the best partner ecosystem for a seamless digital transformation and adoption 

“We successfully streamlined operations while keeping our ambitious e-commerce strategy and KPIs on track. The SAIL team embraced the challenge of redistributing responsibilities and improving processes. Now, we are more efficient than ever, achieving better results with a leaner team.”

Francis Laroche

Product Experience Specialist, SAIL

the results 

Following the successful implementation of the inriver platform, the SAIL team can now enjoy the full benefits of a PIM-driven e-commerce strategy. The results speak for themselves:

• A robust omnichannel strategy is now spearheaded by a leaner, more efficient SAIL marketing team
• SAIL continues to deliver personalized product information, enhancing customer engagement. 
• Internal workflows have improved, breaking down organizational data silos. 
• Seasonal products can now launch faster, keeping SAIL ahead of the competition. 
• Customers enjoy a superior online buying experience that replicates the popular SAIL in-store experience.
• SAIL’s online visibility skyrocketed from 70% to nearly 98%. 

inriver x SAIL: The key takeaway

SAIL’s partnership with inriver marks a new digital-led era for the outdoor retailer. Not only has SAIL been able to jump-start its digital transformation with PIM software as the catalyst, but they’ve also embarked on a journey towards e-commerce excellence to meet the shifting expectations of its customers.

With the inriver PIM platform integrated into its tech stack, SAIL can confidently navigate the complexities of digital commerce without sacrificing the unique nature of its in-person retail outlets. This has led to significant improvements to the reach and visibility of their products, enabling the brand to deliver exceptional value and experiences to customers across Canada.