Customer Benefits

inRiver customers inspire us and drive our innovation to meet and exceed expectations.

What makes a world-class PIM user?

We help over 500 customers across 1,500 brands streamline and distribute product information and data – with solutions that that are simple, easy and made for marketers.

Learn how inRiver customers bring ambition, technology and community to solve their biggest information problems.

Solve data chaos

If you’ve got data silos then you have poor version control, individual owners, poor data quality, and you’re in spreadsheet hell.

Know where the data is and focus on the quality of the data.
Julie Schmitt, eCommerce Marketing Analyst, TOPS Products

Go faster to market

If you need products online quickly, you know it’s a complex task based on consistency, content, integration and community.

The retail and technology landscape is changing fast.
Steve Christofaro, Senior E-commerce and Digital Marketing Leader, SAIL


Streamline supplier management

If you’ve got thousands of products and hundreds of suppliers, you know complexity.

We are all about sales. Getting the right product information is vital.
Jacob Breinholst, E-commerce Manager, BYGMA

Expand globally

Driving international growth demands easy access to product information, but every step adds  complexity and the potential for error.

Not all our markets are similar. We need the right portfolio for the right market.
Outi Eskalinen, Marketing Manager, TEKNOS

Get the inside track from companies around the world.

See our customers

You can
count on us

inRiver is dedicated to customer success across every stage of the PIM journey. Key areas of focus include:

Success Managers
Work with our Success Managers to:

  • Learn product knowledge directly from the experts.
  • Take advantage of having a link between your needs to the inRiver back-office product development.
  • Have us work with your implementation partner to understand and solve issues quickly and efficiently.

Service Center
Get exclusive access to the community and all its assets:

  • Ask questions and get input on projects from people who have been there and done it.
  • Join conversations and engage with PIM ambassadors and peers on a similar mission to you.
  • Take advantage of community features like Slack channels, discussion groups and more.

Join the inRiver academy for courses to turbo-charge your PIM expertise:

  • PIM workflow guides
  • Product creation
  • Product enrichment
  • Publishing data
  • PIM governance