Nearly 45% of holiday shoppers peruse options serendipitously—both online and offline—to decide what to purchase for friends and family. Forty-eight percent of shoppers still frequent physical stores for the ability to easily see and touch products. If you are a brand manufacturer, if your products are not there—where they can be seen, touched, and clicked—you can be almost certain that you are losing sales and possibly customer loyalty.
So, what can you do?
Streamline product management to get to market faster
Having a central product information management system makes it easy to bring products to market quickly. Your central store of product information can be the home base for the product story, along with all the details and imagery, tagged and categorized according to its place in the assortment. Product and marketing managers can have a single source of the truth and don’t have to waste time compiling information—that may be inaccurate or inconsistent—from disparate sources. They simply share information and export what they need—to every channel where it is needed.
When you have a product information management (PIM) solution, taking a product to market can takes days or weeks instead of months. Your new products can be on the shelf in-store or live on a website and ready to order in hours—and you can scale volume based on demand.
Help customers make purchase decisions
Sometimes it feels like a “race to the bottom.” Your retailers are asking you to lower your prices because they are feeling squeezed by Amazon, online competitors, and other retailers in their quest for market share.
However, you can work with your retailers to help your customers make purchasing decisions. When you have high-quality product information categorized and tagged, it’s easy to show customers how to combine complementary products, select replacement products, or compare products across price points.
You gain a competitive advantage and increase revenue because you and your retailers are providing product information that guides the customer toward the ideal, comprehensive solution.
Build a reputation for reliability
It is common knowledge that keeping a customer is cheaper than acquiring a new one. So, while your sales team is busy getting new business, you can use your product marketing process to ensure that you satisfy the customers you already have.
If the product information that you have provided to your retailers is accurate and complete, your end-customers will know that they can trust that information when they are making purchase decisions—time and again. You will build a reputation for authority and knowledge by providing enriched product stories across channels and markets.
When you have a central source of enriched product information, you have a goldmine of unique and flexible content that’s easy to optimize into product stories for each channel and market. You will rise above the industry standard to achieve a competitive advantage that will serve you well and build brand loyalty and customer satisfaction.
Kathryn Zwack, Senior Marketing Manager, inRiver