In this episode, we focus on how to deliver a great Customer Experience (CX). Carlos Hidalgo is an expert on the subject and shares his knowledge and experiences with you. Listen in and you might even win his book “Driving Demand”.
Want to learn more about CX? Read the article Carlos references in this episode: The Value of Customer Experience, Quantified
Carlos Hidalgo is founder and CEO of VisumCx, a Customer Experience Strategy Firm. Carlos has over 20 years’ experience working with B2B organizations in delivering multi-channel customer experience strategies and programs. Carlos is widely recognized for his expertise in B2B marketing, sales, content, and demand generation. He is an international speaker on topics including CX and how organizations need to transform to meet the needs of their customers and buyers.
Carlos is the author of Driving Demand, has been named one of the 50 Most Influential People in Sales Lead Management for the last six years and is recognized by Onalytica as the “Most Influential Person in B2B North America in 2015.”
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